{"id":1146,"date":"2021-10-28T16:43:30","date_gmt":"2021-10-28T14:43:30","guid":{"rendered":"https:\/\/www.scalarly.com\/startup-stack\/?p=1146"},"modified":"2026-07-31T13:07:01","modified_gmt":"2026-07-31T11:07:01","slug":"usersnap-get-actionable-customer-feedback-to-grow","status":"publish","type":"post","link":"https:\/\/www.scalarly.com\/startup-stack\/usersnap-get-actionable-customer-feedback-to-grow\/","title":{"rendered":"Usersnap: Get actionable customer feedback to grow"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u2696\ufe0f Our Verdict<\/h2>\n\n\n\n<p>Usersnap is best used by small tech startups to large software companies. User feedback is very important and the ability to act on it defines the success of many products and platforms out there. If you and your product care about user feedback and put customers first, this application is worth trying.&nbsp;<\/p>\n\n\n\n<p>Even if this application is costly, Usersnap is worth the price as it can heavily influence your product\u2019s roadmap. This product can make the owners\u2019 and the customers\u2019 life easier and help them communicate more <a href=\"https:\/\/usersnap.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">effectively<\/a> with each other.&nbsp;<\/p>\n\n\n\n<p>Summing it all up, Usersnap is easy to use, worth the price, and an essential application for your customer service needs as it helps both the creators and the customers by providing instant feedback.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\ud83d\udc4d Pros<\/td><td>\ud83d\udc4e Cons<\/td><\/tr><tr><td>\ud83d\udc4d Visual feedback<br>\ud83d\udc4d Centralized feedback<br>\ud83d\udc4d Good UI<br>\ud83d\udc4d Very easy to implement, set up, and customize according to needs<br><br><\/td><td>\ud83d\udc4e Open-ended system, the functionality is based on the user<br>\ud83d\udc4e Statistics can be improved<br>\ud83d\udc4e Paid and expensive application<br><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf1f About Usersnap<\/h2>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">Is feedback during QA and UAT the blocker for you to ship features faster? \ud83d\ude33 In this webinar we&#8217;ll share examples of how leading companies use visual feedback tools and agile testing processes to save more than 50% time \ud83d\udc49 <a href=\"https:\/\/t.co\/3ehlEwgUJi\">https:\/\/t.co\/3ehlEwgUJi<\/a> <a href=\"https:\/\/t.co\/aol12Qkat6\">pic.twitter.com\/aol12Qkat6<\/a><\/p>\u2014 Usersnap (@usersnap) <a href=\"https:\/\/twitter.com\/usersnap\/status\/1453657554190471170?ref_src=twsrc%5Etfw\">October 28, 2021<\/a><\/blockquote> <script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Usersnap is a <a href=\"https:\/\/usersnap.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">software<\/a> for customer service to encourage feedback from valuable users, and also to centralize issues and requests. The makers of this app believe that feedback-driven companies deliver the best service for the people. The customers and their stories come first as this company listens, learns, improves, and evaluates just like the customers.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The core value of Usersnap is to make feedback matter. This application helps software companies to collect customer feedback and measure their experience since the voice of the customer can shape product decisions and strategies. The easier the customer can give feedback, the happier they are to engage with your product.<\/p>\n\n\n\n<p>Usersnap currently has 300m+ feedback widget views monthly, 60k+ customers worldwide, 2m+ feedback items gathered, and 100+ countries where this application is used!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf81 What\u2019s In It For You?<\/h2>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fusersnap%2Fvideos%2F1011594966256459%2F&#038;width=500&#038;show_text=false&#038;height=340&#038;appId\" width=\"500\" height=\"340\" style=\"border:none;overflow:hidden\" scrolling=\"no\" frameborder=\"0\" allowfullscreen=\"true\" allow=\"autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share\" allowFullScreen=\"true\"><\/iframe>\n\n\n\n<p>Usersnap is an all-in-one platform to manage all your feedback. This application gives your web app or site a dedicated feedback button to instantly send in issues, comments, or suggestions. The feedback menu offers various feedback options. Usersnap allows you to link your support chat, help page, or other mediums to streamline the process.<\/p>\n\n\n\n<p>This application lets you gather visual tickets with the screenshot mode. With this feature, users can draw and pin comments while the technical context including browser info, URL, and javascript errors is automatically attached.&nbsp;<\/p>\n\n\n\n<p>Usersnap also allows you to utilize the qualitative and quantitative surveys triggered by user events, URL paths, or time on the page. In-app forms let you collect in-app feature requests, invite volunteer testers, and schedule user interviews with interception dialogs.&nbsp;<\/p>\n\n\n\n<p>One amazing feature of this application is the public board. It lets the customers view and keep track of their suggestions by publishing the feedback list. This way, the customers are knowledgeable about the product\u2019s progress and growth. Additional features include feedback trends and statistics, integrations with many tools, data export, and many <a href=\"https:\/\/usersnap.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">more<\/a>!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udda5\ufe0f How Does It Work?<\/h2>\n\n\n\n<ol><li>The Usersnap menu widget displays all feedback and support options.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/EYd1xTfwRZRcEkY2-duoTE4fKIycj4CX2evMEOu7U6c5eoazWh02i3KsI_0pYtnAZclf-CmVaoNWDmILzabSkT1prxIQw5pz7_Y15Hppfv2-mjVfjZFc4WIKZVbmQ7QuG8NULrIh\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<ol start=\"2\"><li>For the user feedback widget, drag and highlight the issue, comment, and send.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/Hv_zah33lH4ongj3UqpdJQlymE6iOzyPUOZnVJ5FVeLzaPlkxOCzoaukTAd10FqZ24Pof1CZR2wAWOLa1ne6Y7WN57qPUZ-pb6bQgkPZuWKrUM8krCcGWf7aZuZeSskF-sDGrowZ\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<ol start=\"3\"><li>You can assign a team member to fix a bug that is drawn on the screenshot using the bug tracking widget.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/o12Sb2285RQcQrRNmXawP6pnIui4hKYZqSnpFh9-afgLkOSGL11GPJ--Tysawl35tsas6Jn6Eu6wBb3TBdYIhuBlIevV55ey6WrTBblq0zhYjmul4WYcTLsOtUJZBqpNOwhPpASy\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<ol start=\"4\"><li>Let users request a feature they need through the feature request widget.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/fI4MpNDetW9rqJLQF1YZ0wwTcjUW2GbcvpGXL1DjrowcfhBqf3Ag-q2m2yrZ1jbL70Rs7azQHOrmyx-L5YXpnCrGBlfneBO8mzMmDmdMzE__p2Krj-kzkJrvKrMDN7AtCtSfU9HS\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<ol start=\"5\"><li>The dashboard can sort, label, and group tickets for better analysis.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/xzShCinjsC4ud1vRCDnfUzSn1jH_PjoIGNPTvx9YTqlbO3jQoUFAb_q4opH9p-CIzx2jVPFZSmTilzNNDPwsVNadp7Zs8RZPS0VxS4vqdFaKwYAsAUhO3f8I3Ord2t6MgUoKXOHA\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb2 Pricing Plans &amp; Support<\/h2>\n\n\n\n<p>Find the best Pricing Plan for all your needs.<\/p>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/W07Z9sHIg7t8XyJjXyuyu5zLid83aAdxBIm4pa7Wl-bdQ-tctf7YoVTjDhLcqiztesnKHzyJ4Y0JkCKFSmFV__pjzPuAzgx0gOtzwOAjGBC7R-uHFQDSIoyO7PFtm1j7MVl0Ov79\" alt=\"\" title=\"usersnap\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Basic &#8211; $9\/Month<\/h3>\n\n\n\n<p>This useful and essential deal is only $9 per month!<\/p>\n\n\n\n<p>\u3030\ufe0f 2+ team members\u200d<\/p>\n\n\n\n<p>\u3030 \ufe0f1+ feedback project<\/p>\n\n\n\n<p>\u3030\ufe0f Unlimited reporters\u200d\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Add a team member<\/p>\n\n\n\n<p>\u3030\ufe0f Add a project<\/p>\n\n\n\n<p>\u3030\ufe0f Screen recording<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Startup &#8211; $69\/Month<\/h3>\n\n\n\n<p>This useful and essential deal is only $69 per month<\/p>\n\n\n\n<p>\u3030\ufe0f 10+ team members\u200d<\/p>\n\n\n\n<p>\u3030 \ufe0f3+ feedback project<\/p>\n\n\n\n<p>\u3030\ufe0f Unlimited reporters\u200d\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Add a team member<\/p>\n\n\n\n<p>\u3030\ufe0f Add a project<\/p>\n\n\n\n<p>\u3030\ufe0f Screen recording<\/p>\n\n\n\n<p>\u3030\ufe0f Integrate with 2,000 apps\u200d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Company &#8211; $129\/month<\/h3>\n\n\n\n<p>This useful and essential deal is only $129 per month!<\/p>\n\n\n\n<p>\u3030\ufe0f 15+ team members\u200d<\/p>\n\n\n\n<p>\u3030 \ufe0f10+ feedback project<\/p>\n\n\n\n<p>\u3030\ufe0f Unlimited reporters\u200d\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Add a team member<\/p>\n\n\n\n<p>\u3030\ufe0f Add a project<\/p>\n\n\n\n<p>\u3030\ufe0f Screen recording<\/p>\n\n\n\n<p>\u3030\ufe0f Integrate with 2,000 apps\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Browser error recording\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Customer care replies\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Custom widget design<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Premium &#8211; $249\/month<\/h3>\n\n\n\n<p>This useful and essential deal is only $249 per month!<\/p>\n\n\n\n<p>\u3030\ufe0f 25+ team members\u200d<\/p>\n\n\n\n<p>\u3030 \ufe0f25+ feedback project<\/p>\n\n\n\n<p>\u3030\ufe0f Unlimited reporters\u200d\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Add a team member<\/p>\n\n\n\n<p>\u3030\ufe0f Add a project<\/p>\n\n\n\n<p>\u3030\ufe0f Screen recording<\/p>\n\n\n\n<p>\u3030\ufe0f Integrate with 2,000 apps\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Browser error recording\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Customer care replies\u200d<\/p>\n\n\n\n<p>\u3030\ufe0f Custom widget design<\/p>\n\n\n\n<p>\u3030\ufe0f Remove Usersnap branding<\/p>\n\n\n\n<p>\u3030\ufe0f Integrate via Webhooks<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccd The Competition<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.surveymonkey.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/Ui9WtQ3X_UlVTiXgOyvJkZ2d8ENWSfIVb6yEU87tcwBS2dcW8wFmmkdGhafgaapjOzZ928gRs-gyAZ3QXj1wmGK3B9GFzkRVlw9K4QphwPUImzdxJZZ8cFop1JCtD3dMt30_o5o6\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\ud83d\udc4d Pros<\/td><td>\ud83d\udc4e Cons<\/td><\/tr><tr><td>\ud83d\udc4d Can check the surveys and run analytics<br>\ud83d\udc4d Easy to use<br>\ud83d\udc4d Does a lot more than your typical survey<\/td><td>\ud83d\udc4e High learning curve<br>\ud83d\udc4e Paid application<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\n<h4 class=\"wp-block-heading\">Get actionable customer feedback to grow with Usersnap!<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color no-border-radius\" href=\"https:\/\/usersnap.com\/\" style=\"color:#ffffff\" target=\"_blank\" rel=\"noreferrer noopener\">Try Usersnaps Now!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2696\ufe0f Our Verdict Usersnap is best used by small tech startups to large software companies. User feedback is very important and the ability to act on it defines the success of many products and platforms out there. If you and your product care about user feedback and put customers first, this application is worth trying.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1147,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[83],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Usersnap: Customer Feedback Software<\/title>\n<meta name=\"description\" content=\"Usersnap is best used by small tech startups to large software companies. 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