{"id":1181,"date":"2021-12-28T18:15:26","date_gmt":"2021-12-28T17:15:26","guid":{"rendered":"https:\/\/www.scalarly.com\/startup-stack\/?p=1181"},"modified":"2026-07-31T12:54:46","modified_gmt":"2026-07-31T10:54:46","slug":"hiver","status":"publish","type":"post","link":"https:\/\/www.scalarly.com\/startup-stack\/hiver\/","title":{"rendered":"Hiver: Deliver brilliant customer service right from Gmail"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u2696\ufe0f Our Verdict<\/h2>\n\n\n\n<p>Hiver is based on Gmail, making it extremely easy and accessible to use. It promotes customer retention by providing a seamless, efficient, and personal customer experience. Although this application is only an email-based platform, it is flexible.&nbsp;<\/p>\n\n\n\n<p>Hiver provides shared inboxes, email delegation tools, surveys, analytics, and collision alerts. This makes Hiver an essential tool for customer service requiring little effort. This <a href=\"https:\/\/hiverhq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">application<\/a> can be a valuable tool for your customer service toolbox as it performs flawlessly and simply.\u00a0<\/p>\n\n\n\n<p>In conclusion, it\u2019s accessible, easy to use, and an essential tool for upscaling your customer service.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\ud83d\udc4d Pros<\/td><td>\ud83d\udc4e Cons<\/td><\/tr><tr><td>\ud83d\udc4d Slack and Zapier integrations<br>\ud83d\udc4d Very easy to use<br>\ud83d\udc4d Gmail-based<br>\ud83d\udc4d Chrome extension<br>\ud83d\udc4d Great for organizing inbox and streamlining email capabilities<br>\ud83d\udc4d Workload delegation<br>\ud83d\udc4d 14-day free trial<\/td><td>\ud83d\udc4e No live chat, knowledge base, and multichannel support features<br>\ud83d\udc4e Limited functionality on mobile app<br>\ud83d\udc4e Basic analytics<br>\ud83d\udc4e Paid application<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf1f About Hiver<\/h2>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">When we think of delighting customers, we usually associate it with providing great customer service.<br><br>But it doesn\u2019t have to be limited to that! Creating a delightful experience where customers least expect it can be a really unique way of setting yourself apart. <a href=\"https:\/\/t.co\/R94Q7FH2f7\">pic.twitter.com\/R94Q7FH2f7<\/a><\/p>&mdash; Hiver (@hiverhq) <a href=\"https:\/\/twitter.com\/hiverhq\/status\/1460590099255549957?ref_src=twsrc%5Etfw\">November 16, 2021<\/a><\/blockquote> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Hiver is the first and only helpdesk based on Gmail. Hiver helps teams bring fast and empathetic customer service with the tool that most people are familiar with. Customer service is everybody\u2019s business; that is why Hiver is inclusive of all the teams in your company. Hiver also allows cross-team collaboration and makes customer service personal.<\/p>\n\n\n\n<p>Hiver is the most effortless and natural way to collaborate for teams and manage customer emails. Also, this <a href=\"https:\/\/hiverhq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">application<\/a> helps you quickly access, assign, and track emails on your shared customer service account. Hiver supercharges your customer service, allowing you to do everything, from supporting, collaborating, and getting analytics from your inbox.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf81 What\u2019s In It For You?<\/h2>\n\n\n\n<p>Hiver makes customer service more human. Since Hiver is based on Gmail, this application&#8217;s emails look like regular emails without unpleasant formatting. Hiver allows you to create accountability with email ownership and status. It lets you assign emails to team members, guaranteeing clear accountability and timely responses to your customers.<\/p>\n\n\n\n<p>Hiver makes it easier to communicate with your team by keeping internal and external communications separate yet in context. Write notes to teammates for quick discussions that will reside alongside emails and give future context. There are also shared drafts and email templates.&nbsp;<\/p>\n\n\n\n<p>With Hiver, you can automate repetitive tasks that ensure <a href=\"https:\/\/hiverhq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">productivity<\/a> among your team. You can also auto-assign emails based on established rules and delegate tasks with round-robin assignments to focus on what matters the most. This application allows you to improve customer service by gathering insights into workload distribution, SLA violations, and the team&#8217;s performance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udda5\ufe0f How Does It Work?<\/h2>\n\n\n\n<ol><li>Add the Hiver extension to Chrome.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/HuvNcvJ3K4m5sngloiBRr1cH8NO_Nw_V70__jKmt_IqR1cwiocAmuRv9JDkP80GJKl6pQFj57lYN9I69_ujnnEx-4ks_wme-6sEZDQKIzQsJiNM7IOhaCKUgv0T5JOk6ayKTg3zC\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"2\"><li>Once added, the tool will add two sections in your Gmail. One on the left panel and one on the upper right.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/feAHd9ObBzu_so4B0egpe5_QNY40jwH-64fKT2r9eP5kI58OczoAJu4H-mGqiGpHltCvuTecU2jsFoe0dnVeFS7XsIhrYNf0ZdSE97_BLydDUemMdj8PrBYCuA8QK3nW1RAykZ0x\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"3\"><li>Click on the support icon. The unassigned section will show all the emails that your team receives. The mine section shows all emails assigned to you, and the team section shows all emails assigned to your team.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/iOoZUt3dBILq9sjf7Pno36kCG6RwajMAflP1TktzYjBMSr84FnxsLBRcRvnUhcdKj2dfr6l3-ucGiOemm5EOmxdq70tZYkDowO3sBiFT54z1E61GmSIa3rn-C6WRT_fRVlDN4Ezy\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"4\"><li>Click on an email from the unassigned section. This will lead you to the Hiver right-hand side panel. From the panel, you can assign tags, assign them to team members, and set the status.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/0GXqNsB3X-HSV_fxujZcl_HPsJ5PheaXD1rY0_rDa7WrkMGGuIbaBh-QEZ0AmQzK8WLFOpQmUI1tGUOFoxPESG__O7Ifmh5SEglez40ND7xGtwTTeXP8Ptif5R9lc2KoRC6lPIft\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"5\"><li>The email will then be notified to your assigned team member and will be shown on the mine section of the left-hand side.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/Njy2OXCt9ysiSYgIW5VrC-9ZyIs5j1eI_tP8zHTc_zdrwe15mk6A8HMjf88zqDeAYUleE4EAGKxJlKGeZv9yAfMeHJa9TriSEhnE2fDKu-XSgv4Y0a8qB4wehbHyqXFfXxZcoYAk\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"6\"><li>You can add a note to an email and tag someone to have a quick discussion on Hiver.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/Uwo_S7ydsUJMbitT-2vzRzodHW4uhUhud8rpjPLKpgtemmil30VJlkiRU8_5b1uaTXeLA5XyC5yaY9FOKXRnvjs2nf7ooyaD7X6w2xMEtMadyXzkRGAj0r_3jCxCIPBwdMuZdcMo\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"7\"><li>When a team member replies to an email, there will be an indicator to help collision detection.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/NrEjgB24Z_qsQ88UIowdp5iZJwkbuomtTfZGS_VjTYm6x3rRh6AQuNaL0nWa35a31kQQ-P-sFlmiIhghCUxNzzoce0yEIZn0IL0zaJ-Wzg5a1z6yBv8iJIrMAqen3VtA9Pb5Ggjq\" alt=\"\"\/><\/figure>\n\n\n\n<ol start=\"8\"><li>Once done constructing a reply, click the \u2018send\u2019 or \u2018send and close\u2019 button.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/Y6b0C5-7trmBP82oWp89m_IKMfTL17gNI1DJKT9tDCp1DmuCwd857KUQScklW8c5QI45Uc7c5qSu4uZNh6ljdhOMkbdky9WZ-uu2ysGNdIMnxb_CiWq-y2FzHlXUaiexx8_9ZjtC\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb2 Pricing Plans &amp; Support<\/h2>\n\n\n\n<p>With the pricing plans of Hiver, you can choose the best one to scale your customer service.<\/p>\n\n\n\n<figure class=\"wp-block-image is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/WdLVkVXuSdoaQ5U9LIdKGq-g3uVY0OIocRw7azHGzCoKUq6A-McS6U2xxjUSgTngzkqIcX1-nENGXi84rJFb5FL0aDNI6psw9Wgn5PeDRDCLs2OzKLZm2fZIMXwjmSljzqfrr872\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Lite &#8211; $15\/User\/Month<\/h3>\n\n\n\n<p>All the essential tools for customer service are only $15 per user per month!<\/p>\n\n\n\n<p>\u3030 Unlimited Shared Inboxes<\/p>\n\n\n\n<p>\u3030 \ufe0fAdd up to 5 Users<\/p>\n\n\n\n<p>\u3030 Unlimited Tags<\/p>\n\n\n\n<p>\u3030 Unlimited Email Templates<\/p>\n\n\n\n<p>\u3030 Shared Drafts<\/p>\n\n\n\n<p>\u3030 Email Notes<\/p>\n\n\n\n<p>\u3030 Collision Alerts<\/p>\n\n\n\n<p>\u3030 Permalinks<\/p>\n\n\n\n<p>\u3030 Default Access Control<\/p>\n\n\n\n<p>\u3030 iOS &amp; Android Mobile Apps<\/p>\n\n\n\n<p>\u3030 24&#215;7 Chat &amp; Email Support<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Growth &#8211; $29\/User\/Month<\/h3>\n\n\n\n<p>Boost customer service efficiency for only $29 per user per month!<\/p>\n\n\n\n<p>\u3030 Everything in Lite<\/p>\n\n\n\n<p>\u3030 Unlimited views and automation<\/p>\n\n\n\n<p>\u3030 Auto-responder<\/p>\n\n\n\n<p>\u3030 Conversation analytics<\/p>\n\n\n\n<p>\u3030 Slack &amp; Zapier connectors<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Pro &#8211; $47\/User\/Month<\/h3>\n\n\n\n<p>Help deliver outstanding customer service for only $47 per user per month!<\/p>\n\n\n\n<p>\u3030 Everything in Growth<\/p>\n\n\n\n<p>\u3030 SLA and Business Hours<\/p>\n\n\n\n<p>\u3030 CSAT<\/p>\n\n\n\n<p>\u3030 Advanced access control<\/p>\n\n\n\n<p>\u3030 Advanced analytics<\/p>\n\n\n\n<p>\u3030 Scheduled data exports<\/p>\n\n\n\n<p>\u3030 Dedicated success manager<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc8e Elite &#8211; $69\/User\/Month<\/h3>\n\n\n\n<p>Deliver customer delight for only $69 per user per month!<\/p>\n\n\n\n<p>\u3030 Everything in Pro<\/p>\n\n\n\n<p>\u3030 Round robin assignment<\/p>\n\n\n\n<p>\u3030 Custom access control<\/p>\n\n\n\n<p>\u3030 Custom reports<\/p>\n\n\n\n<p>\u3030 Priority support<\/p>\n\n\n\n<p>\u3030 Call-back support<\/p>\n\n\n\n<p>\u3030 Uptime SLA<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccd The Competition<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/LQ55Ky_HoKF8-Pv_GBPf7__woUMsvqpSTk1c8SRCRsNOBqe5QwOlXqjJTM3O7AdkZLDySAoJJ4teKPWp5fjr6dJOK1JDPRE1dowPET28tEIsBf0IaNJ77Ly3U69wghryzwpzCWIB\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\ud83d\udc4d Pros<\/td><td>\ud83d\udc4e Cons<\/td><\/tr><tr><td>\ud83d\udc4d Flexible<br>\ud83d\udc4d Customizable<br>\ud83d\udc4d Easy to use<br>\ud83d\udc4d Analyze customer behaviors<br>\ud83d\udc4d Comprehensive and functional\u00a0<\/td><td>\ud83d\udc4e Poor pricing plans<br>\ud83d\udc4e Needs improvement on customer support<br>\ud83d\udc4e Lags and bugs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\n<h4 class=\"wp-block-heading\">Deliver brilliant customer service right from Gmail with Hiver<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color no-border-radius\" href=\"https:\/\/hiverhq.com\/\" style=\"color:#fdfdfd\" target=\"_blank\" rel=\"noreferrer noopener\">Try Hiver Now!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2696\ufe0f Our Verdict Hiver is based on Gmail, making it extremely easy and accessible to use. It promotes customer retention by providing a seamless, efficient, and personal customer experience. Although this application is only an email-based platform, it is flexible.&nbsp; Hiver provides shared inboxes, email delegation tools, surveys, analytics, and collision alerts. This makes Hiver [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1182,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[83],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hiver: Customer Service in Gmail<\/title>\n<meta name=\"description\" content=\"Hiver is based on Gmail, making it extremely easy and accessible to use. 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