⚖️ Our Verdict
Usersnap is best used by small tech startups to large software companies. User feedback is very important and the ability to act on it defines the success of many products and platforms out there. If you and your product care about user feedback and put customers first, this application is worth trying.
Even if this application is costly, Usersnap is worth the price as it can heavily influence your product’s roadmap. This product can make the owners’ and the customers’ life easier and help them communicate more effectively with each other.
Summing it all up, Usersnap is easy to use, worth the price, and an essential application for your customer service needs as it helps both the creators and the customers by providing instant feedback.
| 👍 Pros | 👎 Cons |
| 👍 Visual feedback 👍 Centralized feedback 👍 Good UI 👍 Very easy to implement, set up, and customize according to needs | 👎 Open-ended system, the functionality is based on the user 👎 Statistics can be improved 👎 Paid and expensive application |
🌟 About Usersnap
Is feedback during QA and UAT the blocker for you to ship features faster? 😳 In this webinar we’ll share examples of how leading companies use visual feedback tools and agile testing processes to save more than 50% time 👉 https://t.co/3ehlEwgUJi pic.twitter.com/aol12Qkat6
— Usersnap (@usersnap) October 28, 2021
Usersnap is a software for customer service to encourage feedback from valuable users, and also to centralize issues and requests. The makers of this app believe that feedback-driven companies deliver the best service for the people. The customers and their stories come first as this company listens, learns, improves, and evaluates just like the customers.
The core value of Usersnap is to make feedback matter. This application helps software companies to collect customer feedback and measure their experience since the voice of the customer can shape product decisions and strategies. The easier the customer can give feedback, the happier they are to engage with your product.
Usersnap currently has 300m+ feedback widget views monthly, 60k+ customers worldwide, 2m+ feedback items gathered, and 100+ countries where this application is used!
🎁 What’s In It For You?
Usersnap is an all-in-one platform to manage all your feedback. This application gives your web app or site a dedicated feedback button to instantly send in issues, comments, or suggestions. The feedback menu offers various feedback options. Usersnap allows you to link your support chat, help page, or other mediums to streamline the process.
This application lets you gather visual tickets with the screenshot mode. With this feature, users can draw and pin comments while the technical context including browser info, URL, and javascript errors is automatically attached.
Usersnap also allows you to utilize the qualitative and quantitative surveys triggered by user events, URL paths, or time on the page. In-app forms let you collect in-app feature requests, invite volunteer testers, and schedule user interviews with interception dialogs.
One amazing feature of this application is the public board. It lets the customers view and keep track of their suggestions by publishing the feedback list. This way, the customers are knowledgeable about the product’s progress and growth. Additional features include feedback trends and statistics, integrations with many tools, data export, and many more!
LOOKING FOR A ONE-STOP SOLUTION TO YOUR GROWTH NEEDS?
🖥️ How Does It Work?
- The Usersnap menu widget displays all feedback and support options.
- For the user feedback widget, drag and highlight the issue, comment, and send.
- You can assign a team member to fix a bug that is drawn on the screenshot using the bug tracking widget.
- Let users request a feature they need through the feature request widget.
- The dashboard can sort, label, and group tickets for better analysis.
💲 Pricing Plans & Support
Find the best Pricing Plan for all your needs.
💎 Basic – $9/Month
This useful and essential deal is only $9 per month!
〰️ 2+ team members
〰 ️1+ feedback project
〰️ Unlimited reporters
〰️ Add a team member
〰️ Add a project
〰️ Screen recording
💎 Startup – $69/Month
This useful and essential deal is only $69 per month
〰️ 10+ team members
〰 ️3+ feedback project
〰️ Unlimited reporters
〰️ Add a team member
〰️ Add a project
〰️ Screen recording
〰️ Integrate with 2,000 apps
💎 Company – $129/month
This useful and essential deal is only $129 per month!
〰️ 15+ team members
〰 ️10+ feedback project
〰️ Unlimited reporters
〰️ Add a team member
〰️ Add a project
〰️ Screen recording
〰️ Integrate with 2,000 apps
〰️ Browser error recording
〰️ Customer care replies
〰️ Custom widget design
💎 Premium – $249/month
This useful and essential deal is only $249 per month!
〰️ 25+ team members
〰 ️25+ feedback project
〰️ Unlimited reporters
〰️ Add a team member
〰️ Add a project
〰️ Screen recording
〰️ Integrate with 2,000 apps
〰️ Browser error recording
〰️ Customer care replies
〰️ Custom widget design
〰️ Remove Usersnap branding
〰️ Integrate via Webhooks
📍 The Competition
| 👍 Pros | 👎 Cons |
| 👍 Can check the surveys and run analytics 👍 Easy to use 👍 Does a lot more than your typical survey | 👎 High learning curve 👎 Paid application |