⚖️ Our Verdict
If you are running your own business online, you know how crucial it is to offer great customer service. People prefer businesses that will communicate openly when they need it. Tidio is an incredible tool that can help you solve this specific problem. The Live Chat tool does not only help you with customer support, it is also designed to increase sales by improving and maximizing customer engagement.
| 👍 Pros | 👎 Cons |
| 👍 Free to use 👍 Premium plans are available at reasonable pricing 👍 Easy to use, install and navigate 👍 Quick and easy customer support when you need it 👍 Easy website integration | 👎 Some premium features are available for free in other softwares |
🌟 About Tidio
Founded in 2013, Tidio is a tool that can help businesses easily communicate with their customers for free. It keeps all of the communication including live chat, chatbots, Messenger and emails all in one database.
The software is designed to help you boost customer satisfaction, increase your sales and engage with website visitors in real-time. Since it started, Tidio has improved on so many levels. Today, you can even use this free tool on-the-go with its iOS and Android features.
Additionally, the software offers live training and webinars for those who are interested to use it. They also offer 24/7 customer support for their customers. If you are looking to spend less time and effort in customer support without sacrificing customer satisfaction, Tidio is the go-to tool.
Live Chats and chatbots will help you take the back seat and focus on other aspects of your business. This tool will take care of customer communication for you. The best part is, it is available for free! There are also paid plans for those who are looking to upgrade the features.
Adding a #livechat to the website is fast an easy. Better yet, there are a few methods you can choose from to go about it.
— Tidio (@tidiochat) May 26, 2020
A step-by-step guide to help you start a journey with an amazing communication tool.https://t.co/RsvDnRvQMl
🎁 What’s In It For You?
Tidio offers a wide variety of features that can help your business grow. The live chat and bots feature helps increase conversions and sales.
Customers love it when they can easily communicate with a company, and you can achieve that with Tidio. With the live chat, email and Messenger feature, you can respond to customers in a matter of seconds!
The tool also offers a neat and simple dashboard where you can see all communications with customers – no matter where or how they reach out. If you are just starting out, you no longer have to worry about responses because this tool also offers automation and canned responses.
The AI chatbots also recognise customer queries and act based on it. Not only that, but this AI feature also helps follow up with abandoned cart orders, offer discounts to customers, and generate leads all on its own!
You can easily integrate Tidio with your website and business pages. It takes less than a minute to set up!
LOOKING FOR A ONE-STOP SOLUTION TO YOUR GROWTH NEEDS?
The Tidio widget is also fully customizable so it can match the aesthetic of your website. The best part is that all of these happen 24/7, so you can communicate with customers, convert sales and generate leads even when you sleep!
🖥️ How Does It Work?
So, how can you utilize and take advantage of all these free features? It’s very easy. Follow the step-by-step instructions below.
1. Simply go to Tidio’s website, click on “Try it out”
2. You will be redirected to a web page where you can register, or connect the app to your Shopify, Facebook, or Wix account.
3. Create your free account
4. After that, you will be redirected to a page where you can customize your live chat feature.
5. In the first step, you can configure the live chat by adding what name will appear on your widget. You can also customize the chat colors based on your brand and select the language.
6. In the next step, you can put your website address, the type of business you are running, and what country your business is located.
7. Next, you can customize the content of your first message to your customers.
8. The last step would be to integrate this widget to your website by installing the code.
💲 Pricing Plans and Support
As previously mentioned, Tidio is a tool that you can use for free. However, they also offer paid plans for a reasonable price. Each plan comes with its own set of features. Check out each plan below.
💎 Regular Plans
Tidio offers four tiers of regular plans for everyone. Each plan comes with a free trial so you can test it out for yourself first.
💎 Free Plan
The free plan offers essential live chat, chatbot, and mailing features for micro & small businesses. Here’s what you can get from the free plan:
〰️ Up to 3 chat operators
〰️ 500 emails/month
〰️ 100 unique reachable visitors
〰️ Unlimited chats
〰️ Desktop & mobile apps
〰️ Visitors Info
〰️ 3rd party apps integration
〰️ JavaScript API
💎 Chatbots – $18 per month
The next tier is called the “Chatbots.” It offers more features than the free version, and allows you to talk to customers even when you sleep. This way, no sales opportunity goes to waste. It comes with the following features:
〰️ All the Free Features
〰️ Unlimited active chatbots
〰️ Chatbot templates
〰️ Increased limit of unique reachable visitors/mo from 5k to unlimited
〰️ Visual chatbot editor
〰️ Zapier integration
💎 Communicator – $18 per month
This plan allows you to see more, react faster, close more sales. Knowing your customers is the key to growth. It includes the following features:
〰️ All the Free Features
〰️ New Incoming Visitor
〰️ Notifications
〰️ Live Typing
〰️ Viewed Pages
〰️ Live Visitors List
〰️ Additional chat operator seats 10$ per seat
💎 Mailing – $10 per month
Nurture the relationships with your customers and keep them returning to your store. It includes the following features:
〰️All the Free Features
〰️Unlimited contacts
〰️No daily sending limits
〰️Email templates
〰️Email address validation
〰️CAN-SPAM and GDPR compliance
〰️Contact segmentation
〰️Automated and scheduled campaigns
〰️Visual email editor
〰️Increased email sending limit/mo
Tidio also offers professional plans which can be customized based on your company. The pricing differs depending on what you and your company needs. To know more about this custom-priced plan, contact Tidio support.
📍The Competition
Tidio faces some tough competition on the market too, as it is with every company. The competition includes Pubble, Chatify, BigRadar and more.
Pubble
| 👍 Pros | 👎 Cons |
| 👍 Real time customer messaging 👍 Team messaging 👍 File sharing | 👎 Branding not customizable 👎 No canned responses |
| 👍 Pros | 👎 Cons |
| 👍 Canned Responses 👍 Proactive Chat 👍 Geo Targeting | 👎 No screensharing |
| 👍 Pros | 👎 Cons |
| 👍 Geo Targeting 👍 Multiple Device Integration 👍 Automatic Replies | 👎 No Canned Responses 👎 No Website Visitor Tracking |
🙋♀️🙋♂️🙋 Testimonials
At the end of the day, Tidio is a must-try for business who have gone digital. It is a great all-in-one tool that can help you convert sales through better customer service that you can do even while you sleep.
Check out what others have to say about Tidio:
Tidio Live Chat has been a huge success on our guitar lesson website because it allows students to ask questions real-time as they stream our guitar lesson videos. The Tidio live chat application was so easy to install and it is by far the most modern chat application for website.
– Devin Shawn, CountryGuitarOnline
Tidio helps us to connect directly with our site visitors and support them immediately with their needs. At WeWent.com we use a customised chatbox to help us differentiate event bookers from event providers. Tidio app allows us to stay connected with our customers 24/7.
– Bilge Apak, wewent.com
Tidio has given our clients a quick and easy way to send over thoughts and questions without delay or wait time! No second guessing – just asked and answered quickly in order to make their purchasing decisions easier!
– Andrew Walker, crystalkayak.com